EQ Media Privacy Policy
Introduction
The following privacy policy applies to all EQ Media users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact us here.
Collection of Information
In order to use the EQ Media website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by EQ Media is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from EQ Media customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can contact us here.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by accessing your account.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
EQ Media uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can update their subscription here.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
EQ Media may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
EQ Media does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the EQ Media site to external entities are not covered within this policy.
The terms and conditions set out in this privacy statement only cover the domain name of www.eq.com.au/privacy.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
EQ Media Security Policy
EQ Media uses the PayPal and PayPal Digital Goods Payment Gateway for its online credit card transactions.
PayPal and PayPal Digital Goods processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the Stripe, PayPal and PayPal Digital Goods Gateways are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by EQ Media or any outside party.
- All transactions are performed under 256 Bit SSL Certificate.
- All transaction data is encrypted within Stripe, PayPal and PayPal Digital Goods bank-grade data centre, further protecting your credit card data, and card numbers are NOT stored unless a customer choose to save it within their account.
- Stripe, PayPal and PayPal Digital Goods are an authorised third party processor for all the major Australian banks.
- Stipe, PayPal and PayPal Digital Goods at no time touches your funds; all monies are directly transferred from your credit card to the bank/merchant account held by EQ Media.
For more information about Stripe, PayPal and PayPal Digital Goods and online credit card payments, please visit:
EQ Media Hosting/Domains Privacy Policy
We collect various information when you visit our website, register a domain name or activate a hosting service, with each purchase providing us with different information. This may include your name, address, phone number, email address and payment details. You have a right to access your personal information through your account, we provide you with access to your personal data and make any changes if it is inaccurate. We reserve the right to make amendments to this Privacy Policy at any time.
WHOIS
Upon registration of a domain, information is supplied for registrant and whois contact details. This information is used in a publicly accessible database where any internet user can find the identity and contact details of a domain registrant. This is a standard feature of domain name systems worldwide, and is subject to regulation as per the jurisdiction of the domain extension (TLD).
For .au domain names, please see auDA's WHOIS policy at http://www.auda.org.au/whois-policy which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.